Bytek Maintenance

Bytek’s staff is trained with certifications on multi-vendor platforms and currently supports equipment throughout North America.  With our superior technology staff and real world experience, we are able to offer service alternatives to world renowned companies having various requirements, in both the public and private sector.  Bytek understands the importance of being flexible in our offerings with all of the services we extend and provide positioned to augment existing service or to be a vender neutral solution. 

Bytek staffs its Help Desk 24 X 7 X 365.  We provide highly available Technical Account Managers (TAMs) who are matched to each situation based on skill set to maximize the customer’s uptime.  We have found that customers appreciate our dedicated TAMs accessibility and we encourage emails and calls to our domestic help center.  Our steadfast help center reinforced with degrees of certification is what enables Bytek to quickly and effectively facilitate a customer’s problem resolution. 

Our practice is not to work from an escalation model or an international outsourced helpdesk; but to connect the customer with the correct skill set on the first call.  Unlike an original equipment manufacturer outsourcing a considerable amount of service offerings, Bytek works to identify the problem experience and maximize uptime.  We are positioned as a cost savings, value-add solution for customers that understand they have options as it pertains to service.  Bytek is also able to extend service on platforms that manufacturers qualify as End of Life or End of Service.

It is not the position of Bytek to provide licensing or suggest we provide any OS licensing or application licensing, this is the responsibility of the customer.  However, we do support the OS and have the ability to provide assistance with minor updates/patches relating to OS.  As for application specific support, our customers typically maintain this contract with the manufacturer while we manage that portion of service on their behalf. 

Bytek works with each organization to develop a unique service and administrative program.  Bytek proactively depots parts locally and delivers those parts based on the agreed service level.  Parts deliverable and parts sparing are based on the unique service level required.  This individualized service level development helps the customer realize bottom-line savings as they benefit from Bytek’s ability to offer contract management, co-terminus expiration dates, customize service levels and track contracts.

Contact us today to learn more. 866-218-9567  sales@bytekcorp.com